• A culture where people are focused, value speed and flexibility, and where leaders create a shared urgency and stakeholder involvement delivers results to the bottom line. Here is what the data* tell us about success using the approaches, programs and consultants described here.

• Successful organizations have change adaptability as a core competency. People are receptive to and drive change.

• The best organizations have their best people focus on the most challenging issues with accountability for results.

• Organizations focusing on continuous improvement in both the workforce and work process may achieve more than a corresponding improvement in produce and service quality.

*Kotter & Heskett, Corporate Culture and Performance, 1992.