Identified the root cause of $60 million revenue recognition “problem” resulting in greater than 50% reduction in uncollected receivables in the first year.
Reduced the annual cost of thirteen products by $5 million and reduced cycle time by 60% to enroll a new customer in service contracts. Established the precedent for transfer to other products.
Eliminated $20 million in spare parts inventory; established guidelines for allocation of “emergency” and preventive maintenance parts.
Developed a business plan for a new strategic business unit with target sales of $19 million with actual achieved sales of $32 million in first year.

Qualitative Results:

Dramatic improvement in the perceived credibility of the company value statements such as “teamwork”, “empowered workforce” and “customer focus”. Result: An enthusiastic workforce!
Eliminated long standing, cross-functional conflict and finger pointing between engineering and sales. Result: Product quality issue resolution.
Greater line of sight to external customer expectations and drivers of revenue. Result: Greater business literacy.
Acquisition of developmental tools. Result: Continuous everyday improvement of work process.